Intro Call
Clarity first, steady support from there.
Service Description
This 15 minute call is a relaxed first conversation for me to understand what you’re looking for support with and for you to hear how I work. We’ll touch on how the hair test fits into the process and what working together can look like step by step. The aim is to see if my approach feels aligned for you and to clarify the next steps moving forward.
Cancellation Policy
Accepted Payment Methods - Credit/Debit Card through the Wix booking system - additional transaction fees apply. - Bank Transfer. There are 3 Payment Options available - Full Payment: Pay the full amount at the time of booking. - Half and Half: Pay 50% at the time of booking and the remaining 50% halfway through the program. - Monthly Installments: The first installment is due at the time of booking, with monthly installments due based on the program duration. - Weekly Installments: The first installment is due at the time of booking, with weekly installments due based on program duration. Late Payment Policy (for those paying via direct bank transfer) - Reminder emails are sent 48 hours before the due date. - A $10 late fee is added if payment is not made within 24 hours of the reminder. - If payment is not made within 2 business days, the program will be paused until payment is received. Cancellation and Refund Policy - You may cancel the program at any time if unsatisfied, provided you can show evidence of following the given advice without seeing desired results. - Refunds are calculated based on the remaining sessions not completed. Please note: Consultations are not covered by Private Health Insurance or Medicare. Reschedule & Cancellation Policy - Provide at least 24 hours notice to change appointments. - Less than 24 hours notice may result in the loss of that appointment from your program. - Illness and emergencies are exempt.
Contact Details
Balaclava VIC 3183, Australia
+61400617852
holisticwellnesswithcharlotte@gmail.com